Thank you for choosing jdswood.com. We strive to deliver exceptional hair and nail services. Because our services are personalized, labor-intensive treatments, we do not offer monetary refunds. However, we are fully committed to ensuring you love your look.
1. Service Adjustments (Our Guarantee)
- 72-Hour Window: If you are unhappy with your hair or nails, notify us within 72 hours of your original appointment.
- Complimentary Fix: We will schedule a correction appointment completely free of charge.
- Original Stylist/Technician: Adjustments are typically performed by the original service provider unless requested otherwise.
- Modifications: The complimentary fix only covers correcting the original request. Changing your mind to a completely new style or color will incur standard charges.
2. Retail Product Returns
- Unopened Products: Haircare or nail products purchased in-salon can be returned within 14 days for a full refund or exchange.
- Condition: Products must be unused, unopened, and in their original packaging with the receipt.
- Opened Products: Used or opened retail items cannot be returned or refunded due to hygiene regulations.
3. Gift Cards and Deposits
- Gift Cards: All gift card purchases are final and non-refundable. They cannot be redeemed for cash.
- Booking Deposits: If you paid a deposit to secure your booking, it is non-refundable if you cancel or reschedule with less than 24 hours’ notice.
4. How to Request an Adjustment
If you need to request a service correction or return an unopened product, please reach out to us:
- Email: info{at}dswood.com
- Website: jdswood.com